Google Level 5 Local Guide Dies of Caffeine Poisoning While Reviewing Thousands of Starbucks Last Week

GOOGLE SPAM HALL OF SHAME: We’re not sure he died, but he did leave thousands of reviews for Starbucks the first week in June, 2 weeks after reviewing Chick-fil-A’s from California to New York. He and a few other fake review personas are covering franchises everywhere (and reposting old TripAdvisor reviews). [Blumenthals]

Why Did Google Remove Some of My Reviews?

Joy Hawkins tries to explain that algrorithmic filter that misses a lot of spam and can catch real reviews. [Whitespark]

The Ultimate Blueprint for Creating a Super Persuasive Testimonial

Use images, include specifics, make traceable and don’t be afraid to go long. [Quicksprout]

Google Click-Through Rates in 2017 by Ranking Position

The top spot is taking even more click-throughs, but even the last spot on the first page gets twice the clicks of the best Adwords. [Ignite Visibility]

The Best [BLEEP]in’ Local Link Questionnaire

Where do you donate time and money, what do you care about and how would all your employees answer those two questions? [Local Visibility System]

Exceptional Customer Care, and How It Changes Everything

Creating the brand experience titans like Apple and Tesla use to create brand evangelists. [Convince and Convert]